Here is what Reliable Home® is doing to protect our clients and our staff from COVID-19! 

The following are measures Reliable Home® is taking to protect our clients and staff. We are sharing this information in hopes of educating our clients, the public and other companies. We encourage other service companies that are essential to the safe and efficient operation of a home, to adopt a similar process to help mitigate the spread of

COVID-19. This by no means should be considered expert advice. Our staff have assisted and been trained in the processes developed through our founders' experience as a Paramedic and by following local and federal health authority recommendations.

  • The prevention starts with the initial call to book our services. Our office staff will be asking if anyone in your home is experiencing any flu-like symptoms, if you have been around anyone with flu-like symptoms and if you are under any quarantine order or recommendation. If you answered yes to any of the above questions and the service is not essential or a safety-related emergency, we will defer the service visit until a later date. (Minimum of 10-days following a return to good health to ensure it has not spread to another member of the household)

  • Staff are asked not to come to work if they have been exposed to someone with the flu-like symptoms or if they themselves have any flu-like symptoms.

  • Staff are not to visit the office or shop unless essential and are asked to wipe down all surfaces they touch should they need access.

  • Each staff member has been advised not to interact in person with one another other than by electronic means or if essential to completing the service safely.

  • Prior to entering the home, staff will have washed their hands with the cleaning solution provided.

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  • **NEW PROCEDURE April 7, 2020** MASKS OR CLOTH FACE COVERINGS WILL BE WORN DURING INITIAL CLIENT INTERACTION, DURING ANY CLOSE (LESS THAN 6’) CONTACT WITH CLIENTS OR ANY TIME YOU ARE IN A CLIENTS MAIN LIVING AREAS, ie: FAMILY ROOMS, BEDROOMS, BATHROOMS, KITCHENS, LAUNDRY ROOMS.

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  • Once inside the home, staff are directed to only touch surfaces essential to completing the service visit. All surfaces staff touch are then wiped down.

  • We only accept payment by contactless electronic means (Credit card, tap debit or by paper check placed into our collection envelope).

  • Following the service, staff is again washing their hands and their tools using the cleaning solutions provided to them.

  • Staff will be completing a risk assessment on every home visit. The risk assessment tool we use was developed through recommendations set out by the Occupational Health and Safety Standards.

  • At the end of a service day, all tools and service vehicles are cleaned.

  • Fueling of vehicles will be restricted to the end of the day unless absolutely necessary.

  In the event we need to visit a home of a person with flu-like symptoms or a confirmed COVID-19 case (IN AN EMERGENCY ONLY):

  • Staff will follow the above procedure with the additional steps listed below.

  • Staff will wear a disposable painter's suit, rubber gloves, an N95 mask and safety glasses. 

  • A garbage bag for the suit disposal will be left outside the service vehicle until such time the service has been completed.

  • Following the service visit, the suit will be disposed of in the garbage bag which was noted above.

  • Staff will then immediately self-quarantine following local guidelines and legislation for no less than 14 days. (or receive a negative test result)

  • Staff may have the option to be tested for possible COVID-19 at an approved facility as directed by the local health authorities to expedite their possible return to work.

**We acknowledge that circumstances, conditions and regulations are constantly evolving and we will adjust our processes to ensure we maintain our commitment to our clients, staff and communities.